Privacy Policy

Last Updated: 09 August 2026

Hegadi International Company (Pvt) Ltd. respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when interacting with our website.

1. About This Privacy Policy

This Privacy Policy applies to information collected through the Hegadi International website and through communications initiated through the website, including contact forms, product enquiries, quotation requests, email communications, and other enquiry channels.

By using our website and providing your information, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

Name
Company or organization name
Job title or position
Email address
Telephone or mobile number
Business address
Delivery or enquiry information
Products and quantities you are interested in
Information included in messages or enquiries
Information voluntarily provided through forms or communications

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information.

3. How We Collect Information

We may collect information when you:

Submit a contact form
Request information about a product
Request a quotation
Contact our sales team
Send us an email
Contact us through other communication channels linked from our website
Browse or interact with our website

We only seek information that is reasonably relevant to the purpose for which it is collected.

4. How We Use Your Information

We may use your information to:

Respond to your enquiries
Provide product information
Prepare or discuss quotations
Understand your business and ingredient requirements
Communicate with you about orders or potential orders
Arrange customer service and business communications
Improve our products, services, and website
Maintain business and customer records
Prevent misuse, fraud, or unauthorized activity
Meet applicable legal or regulatory requirements

We do not use personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

5. Sales and Business Communications

If you contact Hegadi International regarding products or business requirements, we may use the contact information you provide to communicate with you about your enquiry.

For example, if you request information about bakery ingredients, our sales team may contact you regarding:

Product availability
Product specifications
Pricing
Quantities
Delivery arrangements
Related business requirements

6. WhatsApp and External Communication Channels

Our website may provide links that allow you to contact our sales team through WhatsApp or other external communication platforms.

When you use these services, your information may also be processed by the relevant third-party platform according to its own privacy policy and terms.

Hegadi International does not control the privacy practices of external platforms.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, security, performance, and user experience.

Cookies may help us understand how visitors use the website and identify areas where the website can be improved.

Depending on the technologies implemented on the website, you may be able to control certain cookie settings through your browser or available website controls.

8. Analytics and Website Technology

We may use website analytics, hosting, security, or other technical services to help operate and improve our website.

These services may process limited technical information such as browser details, device information, IP address, pages visited, and general usage information.

Where third-party services are used, their processing may also be governed by their respective privacy policies.

9. Sharing Personal Information

We do not sell your personal information.

We may share relevant information where reasonably necessary to operate our business, respond to your request, provide services, or meet legal requirements.

This may include sharing information with:

Authorized employees or representatives
Service providers supporting our website or business operations
Delivery or logistics partners where necessary to fulfil an order
Technology, hosting, or communication providers
Professional advisers where appropriate
Government, regulatory, or law-enforcement authorities where legally required

We seek to limit information shared to what is reasonably necessary for the relevant purpose.

10. International Data Processing

Some technology, hosting, communication, analytics, or business service providers we use may process information outside Sri Lanka.

Where this occurs, information may be subject to the laws and privacy requirements applicable to those service providers and locations.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending sensitive information through website forms or ordinary email unless specifically requested and appropriate for the relevant business purpose.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records, fulfilling commercial obligations, resolving disputes, and meeting applicable legal or regulatory requirements.

Retention periods may vary depending on the type and purpose of the information.

13. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request information about personal data we hold about you
Request correction of inaccurate information
Request deletion where legally applicable
Object to or restrict certain processing where applicable
Withdraw consent where processing is based on consent

Requests should be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.

14. Children's Privacy

Our website is intended primarily for business users and professional customers.

We do not knowingly seek to collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

15. Third-Party Websites

Our website may contain links to external websites, including manufacturer, brand, social media, communication, or other third-party websites.

We are not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, technology, or applicable legal requirements.

Any updated version will be published on this page together with the revised date.

17. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Hegadi International Company (Pvt) Ltd.
225, Colombo Road, Gampaha, Sri Lanka.

Tel: 033 222 2289, 033 220 0000
Mobile: 077 758 4620 / 074 350 8872
Email: info@hegadi.com
Website: www.hegadi.com

We will make reasonable efforts to review and respond to privacy-related enquiries in accordance with applicable requirements.